All Things Shipping

Do you really offer Free Ground Shipping?

Yes! We pay the cost of Fed Ex Ground shipping on parcel orders.

Where to?
Free shipping is available to the lower 48 contiguous United States. Orders shipping to Alaska, Hawaii, Puerto Rico etc., will need to be quoted for you, please contact our sales team for assistance.

For orders shipping to Alaska, Hawaii, Puerto Rico etc, please contact our sales team for a quote.

Whats a parcel?
A parcel order is an order under 100 lbs. that will securely fit in a standard shipping box.

But how will my order ship?
You can see the method of shipping for each product on the product page under "Ships By".

Example:

What if it ships Freight?

Larger and or heavier orders will be palletized and shipped by freight. We have negotiated Discounted Shipping Rates with our carrier so that we can pass the savings on to you.

How Much?
The cost of freight will be based on the size and weight of the pallet as well as the delivery destination. You can get this cost by continuing through the checkout process and answering questions OR you can you use our freight estimator tool. Note that the freight estimator tool will not include the additional freight services that may be required for your address.

What Are Additional Freight Services?
Additional freight services are required by Fed Ex at an additional cost for address that qualify as the following.

• Residential OR Residential Business - $140
  FedEx uses an internal system to determine if an address is commercial or residential based on factors like zoning and the type of structure.
• Lift-Gate for Delivery - $120
  If the delivery address does not have a commercial loading dock or fork-lift onsite for off-loading the pallet from the delivery truck, then a lift gate will be required to lower the pallet from the back of the truck to ground level. If this information is not reported to us accurately at checkout, you could be subject to the original fee as well as a re-delivery fee as assessed by the freight carrier.
• Limited Access Delivery - $140
  A limited access address is to a location that present extra challenge for delivery carriers in either time or fuel. If the delivery location has gate enclosures, requires permission or a security check in process to deliver it will be assessed a Limited Access delivery fee.
  The following is a list of examples that would be considered Limited Access:
  Schools, Churches, Correctional Facilities, Government Buildings, Courthouses, Military Bases, Farms, Ranches, Parks, Utility Companies (public or private), Airports & Freight Forwarders.
• Redelivery - $187
  If freight has to be taken back to the freight terminal because of a failed delivery attempt, you are responsible for redelivery fee of no less than $187.

Can You Ship Internationally?

Yes, we can ship to several countries. Please contact our sales team for a quote.

What is an Estimated Ship Date?

Estimated shipping dates are only estimates provided by the manufacturer based on the current production schedule and availability of parts.

Note: Products built by different manufacturers will have a separate estimated ship date and will ship separately.

When and How is Freight Delivered?

Freight is delivered Monday-Friday between the hours of 9am – 5pm. You MUST be on site to sign for delivery and to inspect your shipment, or the shipment will be returned to the terminal for redelivery the next day. You will be charged a redelivery fee of no less than $187. You may opt to have the carrier contact you for a delivery appointment at an additional carrier fee of $52. This must be arranged with IFD prior to the day of delivery.

Always inspect your order!

Check for Damages or Shortages:
It is important you inspect your deliveries, including both outer and inner packaging. Report any damages or missing items from your order IMMEDIATELY. Please call our office at 866-727-1060 or submit a Damage Claim online.

Time is of the Essence... Damages or shortages not reported within 48 hours may not receive a full refund or replacement.

LTL Freight Delivery:
Before signing the Bill of Lading paperwork for your shipment, you must thoroughly inspect your shipment for damages. This may include holes, rips or tears to the carton or packaging that may indicate hidden damage.

Wait! If Damaged Here is What You Need to Do:
If there is suspected or apparent damage to the carton, packaging, or product(s) you must notate this damage to the delivery paperwork BEFORE signing and accepting the shipment or refuse to take possession of the shipment altogether.

Small Parcel Packages:
Please inspect the package the day of delivery. This will require that you open the shipping container to inspect for damage or missing items.

Take Photos:
Please take several photos of damage, to both packaging and or products, as proof will be necessary for a damage claim. Please call our office at 866-727-1060 or visit or submit a Damage Claim online immediately.

Unsure? Contact Us or call 866-727-1060 (M-F 6am - 3pm PST)