Q: How can I figure out the CFM's needed for my building?
A: We offer a CFM Calculator on the site that should be very helpful for figuring out your CFM requirements.
Q: What is meant by Non-Residential Business for the Free Shipping Program?
A: Residential businesses are those ran out of a house or located in a residential neighborhood. The free shipping program does not cover freight delivery costs to this type of business. Residential delivery, and or liftgate service fees are applicable. Non-residential businesses are those that are not located in a residential area.
Q: If I need to return an item due to it being defective, is it best to call?
A: Filling out a Product Return Form is what you will need to do. Then either email or fax the form back to us so we can process the request. Once processed we will contact you with the RMA (return merchandise authorization), and the warehouse location the item(s) need to be returned to.
Q: What forms of payment does your company accept?
A: Please see our Ordering & Payments page.
Q: How long does it typically take to receive my order once it has been processed?
A: Build times and ship times vary between products and where an order is shipping to. This is why we show you a Build Time on each of our products. The build time we display is the approximate or typical time it takes for the warehouse to assemble, package and ship the item(s) from their location. These build times can changes seasonally.
Q: Do you offer faster delivery options than ground service?
A: Though we can offer a faster delivery service, it does not mean that it will ship immediately from the warehouse. You will need to call us (1.866.727.1060) to find out if the item(s) you are in need of are in stock and ready to ship. We can only offer you faster delivery choices for those items that ship via UPS (not freight). There are additional charges for the quicker delivery service, and you would need to call us (1.866.727.1060) to ask for a faster delivery, and also to accept the additional charges.
Q: What is the difference between the 1 phase (or single phase) and 3 phase fans and blowers on your site? And how do I know which one I have?
A: The phase has to do with how the electrical is set up in your particular building or facility. Typically homes, small shops, garages, convenient stores, gymnasiums and most other light commercial or non-industrial settings will be 1 phase electrical. Whereas heavy commercial and industrial type settings, such as plants, foundries, hospitals, large warehouses, boiler rooms, engine rooms and the like generally have 3 phase electrical. It is best (if you do not already know) to have an electrical contractor inspect your buildings electrical, so that you have this information.
Q: Since I am a re-seller, do I get a better price?
A: Because of our deep discount structure the pricing online is what we offer to everyone. We do however offer Volume Discounts on most of our products for those that need multiple units.
Q: Can you tell me what I ordered last time?
A: Yes, if you call us at 866.727.1060 ext. 103 a sales representative will be glad to help. If you have a My Account set up, you can always log in to see your past orders.
Q: Can you tell me where my order is, or when it is expected to ship?
A: If your order contains products that have Build Times (not in stock), we can give an estimated ship date. In most cases, we are unable to guarantee a ship date due to manufacturing or processing issues not within our control. When your order has shipped we will send the tracking via email to the email address used on the specific order. You can also find your tracking (once order has shipped) in My Account.
Q: How can I get a copy of my invoice?
A: If you have created a My Account, you can always sign in to find prior order invoices. If an account has not been created, you can call us at 866.727.1060 and ask a representative to resend your invoice to you via email.
Q: My company has to do all ordering using an RFQ. Do you offer a Request For Quote form on your site?
A: Yes we do. Here is a link to the RFQ (request for quote)
Q: Does your company offer credit terms?
A: Yes, we do offer NET 30 terms to those companies that are approved. Here is a link to our Credit Application
Q: What if I am not able to find the product I am looking for within the brands you carry?
A: We do not display all products offered by each of the brands we carry. We do offer the Full Catalogs for our brands and manufacturers, so if you need something we are not currently displaying online, just call us at 866.727.1060 and one of our helpful salespeople will be able to get what you are looking for.
Q: What does AMCA stand for, and does this mean for a fan?
A: AMCA stands for Air Movement and Control Association. Though not all ventilation equipment is AMCA rated, AMCA International's Certified Ratings Program (CRP) assures that a product line has been tested and rated in conformance with AMCA International's test standards and rating requirements.