Terms & Conditions

Cancellations: Order must be cancelled within 24 hours, or it will be subject to a 25% cancelation fee. Items that are build-to-order, special build or explosion proof cannot be canceled or returned.

Build Time: The products are built specifically per order. The estimated build times are the typical number of days the manufacturer reports it will take to fulfill that order after the order has been completed. Time in shipping is in addition to these build times. If there are multiple items in your order, they may be subject to different build times and ship from different locations. If you have any questions, please contact sales@industrialfansdirect.com.

Damages: Products damaged in shipping, must be reported to Industrial Fans Direct within 24 hours of delivery. Please open your package and inspect your product immediately upon receiving. For freight shipments you must notate any damage to packaging or product on the shipping paperwork BEFORE signing it. To report damage, visit our DAMAGE CLAIM page.

Returns: All returns must be pre-approved by Industrial Fans Direct within 30 days of original delivery. Returns are subject to a manufacturer imposed 25%-50% restocking fee. For more details and to initiate a return visit our RETURN REQUEST page.

Warranties: All warranties are issued to the customer by the original manufacturer(s). Industrial Fans Direct will help facilitate the warranty process with the manufacturer on your behalf. For more details or to initiate a warranty claim please visit our WARRANTY CLAIM page.

Shipping Fees: Products that ship via FedEx Ground Small Package qualify for our Free Ground Shipping promotion. Products that ship via LTL Freight will be charged a shipping rate based on the origin shipping and the delivery address. Additional fees will apply for residential deliveries, limited access deliveries or deliveries to more remote destinations, as well as deliveries requiring a lift-gate and or a delivery appointment.

Installation: Industrial Fans Direct is not responsible for any costs associated with installation, removal or repair of products.