Our Policies

Industrial Fans Direct.com (a division of Higher Power Supplies, Inc.)

Online Store Terms and Conditions of Sale

The use of this site, and the terms and conditions for providing information via the website, is governed by our DISCLAIMER (please read before ordering). By using this site, you acknowledge that you have read the Disclaimer and that you accept and will be bound by the terms thereof. Note: The pictures in this online catalog do not necessarily accurately represent the product advertised. Some are used purely for illustration purposes. Though checked for accuracy, errors and omissions occasionally occur and therefore are subject to correction. We do apologize for any inconveniences.

Ordering: When ordering it is the sole responsibility of the customer to provide Industrial Fans Direct with the correct part number of item(s), unless one is not provided on this site.

Before placing your order, consider the following: If you are requesting your order to be shipped to an address other than your billing address, the intended shipping address must be on file with your credit card company prior to placing the order. If a requested shipping address is not on file with the card issuer, please have the records updated to avoid delays to your order. P.O. Boxes are not considered valid shipping addresses, therefore, if your billing address is a P.O. Box, please be sure to provide your card issuer with your physical address where you will be able to receive your equipment. If your billing address is verified and the requested shipping address is not updated the order will be shipped to the billing address. All cardholder information is verified prior to shipping.

NOTE: Please be sure to enter your billing information carefully, if any of the billing information does not match the issuing banks' records your credit card may be declined and your order will not process. Though this may seem to be an inconvenience, these procedures are in place to protect both parties from any fraud that can occur.

Warranty and Returns: Industrial Fans Direct does not itself warrant any product, written or implied, that is sold through its website, via phone orders or in its catalog. Industrial Fans Direct disclaims any warranty, written or implied with respect to the merchant-ability and fitness of any products sold. All products that carry a warranty will be through the individual manufacturer(s). All warranties are issued to the customer by the original manufacturer(s) and must be returned to the manufacturer(s) for evaluation and adjustments. Warranty is void on all orders shipped outside of the United States.

To begin the returns process, please fill out the Product Return Form. A Return Materials Authorization (R.M.A.) number must be obtained from Industrial Fans Direct and must accompany all return shipments. No shipment(s) will be accepted for return without our prearranged authorization and must be within 30 days of order date. Exceptions are as follows: back ordered item(s), items with build time, or for warranty issues. In the cases where an item is back ordered or does have a build time the 30 days starts at day of shipment. All return shipments must be prepaid. Shipping charges are not refundable by Industrial Fans Direct, unless it has been determined that an error has been made by Industrial Fans Direct, in which case we will repay the customer for any reasonable shipping charges (with proof of shipping costs). We cannot accept C.O.D. return shipments. Return of unwanted or incorrectly ordered items must be in unused condition (showing no signs of alteration or use) and in their original packaging. Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise. Returns that are not deemed as being an error of Industrial Fans Direct.com or are due to a warranty issue, are subject to a 25% restocking fee. Custom built, built to order or explosion proof equipment are non-returnable / non-refundable items.

Cancellations: A 15% cancellation fee will be assessed on all orders that contain non-stock, built to order or custom built items if not cancelled within 48 hours of original order.

Pricing: Though we do our best to maintain our low pricing, changes may occur as a result of market fluctuations and manufacturing costs. All of our prices are subject to change without notice. Prices and typographical errors are subject to correction. We reserve the right to modify specifications. All prices are F.O.B. shipping point.

Damaged, Lost or Short Shipments: Industrial Fans Direct.com is not responsible for any damaged, lost or short shipments due to a carriers' negligence.

Orders delivered by Freight Line: Before signing for received shipment(s), it is suggested that you, the customer, thoroughly check the carton or packaging for any holes, rips or tears (there may be hidden damage). If damage is apparent, it is in your (the customer) best interest to take photos of damaged areas of carton or packaging in case proof is necessary by the carrier. If any of the aforementioned damage is apparent on the carton or packaging you will need to sign the Bill Of Lading as "DAMAGED" and refuse delivery. Please also notify Industrial Fans Direct.com immediately at 425.438.0990 so that we are able to note this on your account. If damage is not apparent on the carton or packaging, but you find that the item(s) are damaged after opening, this is called "HIDDEN DAMAGE" and must be reported to the original freight carrier within 72 hours of delivery, at which time it is suggested that you ask for claim filing information and instructions. Again, it is in your best interest to take several photos of damaged merchandise in case proof is necessary by the carrier. Please keep all damaged containers for inspection by carrier. In the event of LTL damages we follow the NMFC (National Motor Freight Classification) laws that are regulated by the Federal Government. Title and risk of loss pass to the customer upon tender of shipment to the carrier.

Orders delivered by UPS or Fed Ex: If you, the customer, receive your order and after opening the package(s) notice that there is damage from shipping, this is called "HIDDEN DAMAGE" and must be claimed with the carrier within 48 hours of delivery. It is in your best interest to take several photos of damaged merchandise in case proof is necessary by the carrier. Please also notify Industrial Fans Direct.com at 425.438.0990 so that we are able to note this on your account. Further instructions for handling the matter will be given to you via the carrier.

While our helpful customer service team will attempt to assist you in your claim efforts, we will accept no responsibility in the event that a claim issue is not resolved between you, the customer, and the individual carrier responsible.

Order Delivery: Deliveries are made Monday through Friday, generally between the hours of 8:00 A.M. and 5:00 P.M. Most of our orders are shipped via Common Carrier. Orders that need to be drop shipped directly from the manufacturer may take longer to arrive, so though items may be ordered together they may not arrive in the same container or on the same day.

Items out of stock and alternate items: We do apologize for any inconveniences if all ordered items were not received due to being temporarily out of stock. We do like to think of our company as being well-stocked, but occasionally you may find that an item that has been ordered is temporarily unavailable. Please feel free to give us a call toll free 866.727.1060 to either change to an alternate item, or cancel the back-ordered item.