Unwanted or damaged / defective items? Please fill out our PRODUCT RETURN FORM
PLEASE READ INFORMATION BELOW CAREFULLY:
1. A Return Materials Authorization (RMA) number must be obtained from Industrial Fans Direct and must accompany all return shipments.
2 (A) No shipment(s) will be accepted for return without our prearranged authorization and must be within 30 days of order date.
(B) Exceptions are as follows: back ordered item(s), items with build time, or for warranty issues. In the cases where an item is back ordered or does have a build time the 30 days starts at day of shipment.
3. All return shipments must be prepaid. Shipping charges are not refundable by Industrial Fans Direct, unless it has been determined that an error has been made by Industrial Fans Direct, in which case we will repay the customer for any reasonable shipping charges (with proof of shipping costs). We cannot accept C.O.D. return shipments.
4. Return of unwanted or incorrectly ordered items must be in unused condition (showing no signs of alteration or use) and in their original packaging.
5. Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise.
6. Returns that are not deemed to be a warranty issue, or as being an error of Industrial Fans Direct, are subject to a 25% restocking fee.
NOTE: Custom built, non-stocked built to order, and explosion proof equipment are non-returnable / non-refundable unless defective.
QUESTIONS?: Call 866.727.1060 or email firstname.lastname@example.org