Industrial Fans Direct.com does not itself warrant any product, written or implied, that is sold through its website, via phone orders or in its catalog. Industrial Fans Direct.com disclaims any warranty, written or implied with respect to the merchantability and fitness of any products sold. All products that carry a warranty shall be through the individual manufacturer(s). All warranties are issued to the customer by the original manufacturer(s) and must be returned to the manufacturer(s) for evaluation and adjustments.
NOTE: Warranty is void on all orders shipped outside of the United States and Canada.
See our full Terms & Conditions
PRODUCT RETURN INFORMATION
To begin the returns process, please fill out this PRODUCT RETURN FORM. A Return Materials Authorization (RMA) number must be obtained from Industrial Fans Direct.com and must accompany all return shipments. No shipment(s) will be accepted for return without our prearranged authorization and must be within 30 days of order date. Exceptions are as follows: back ordered item(s), items with build time, or for warranty issues. In the cases where an item is back ordered or does have a build time the 30 days starts at day of shipment. All return shipments must be prepaid. Shipping charges are not refundable by Industrial Fans Direct.com, unless it has been determined that an error has been made by Industrial Fans Direct.com, in which case we will repay the customer for any reasonable shipping charges (with proof of shipping costs). We cannot accept C.O.D. return shipments. Return of unwanted or incorrectly ordered items must be in unused condition (showing no signs of alteration or use) and in their original packaging. Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise. Returns that are not deemed to be a warranty issue, or as being an error of Industrial Fans Direct.com, are subject to a 25% restocking fee.
NOTE: Custom built, non-stocked built to order, or explosion proof equipment are non-returnable / non-refundable.